- How do I make an appointment?
- What if I need to be seen immediately?
- Why do I get a voice mail recording when
I call my nursing assistant?
- Where do I go to get my lab drawn?
- How will I get my lab results?
- How long does it take to get the results
from my x-rays?
1: How do I make an appointment?
A: There are various ways to make appointments.
- Call the Appointment line - 562-630-3105 Option #3
- Request an appointment on-line.
- Make an appointment in our office at the check out counter.
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2: What if I need to be seen immediately?
A: Urgent or Emergent needs should not go through the appointment
line. If you have an urgent/emergent need, please call our
office and speak to the operator. She will direct you to your
physician's medical assistant who will make arrangements to
work you in. You may not be seen by your physician that day,
but by whichever physician is available. Please call as
early in the day as possible to make these arrangements.
NOTE:
If at any time you are experiencing a medical emergency,
please call 911 or go directly to the closest emergency
room. Our office is not equipped to handle emergency cases.
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3: Why do I get a voice mail
recording when I call my nursing assistant?
A: Our staff makes every effort to answer their phones.
However, there are times during clinic hours that they are
with a patient or on another line. We return all calls by
the end of the day or by the following business day. If
you are not receiving a response to your messages, please
ask to speak to a supervisor.
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4: Where do I go to get my lab drawn?
A: This depends on your insurance coverage. Some insurance
companies require that you use a specific lab. In those cases,
it is better that you follow their requests to ensure that
your insurance will pay for the bill.
- There is a Unilab drawing station located in our office.
They are independent from our office but are there for your
convenience.
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5: How will I get my lab results?
A: Normal lab results are mailed out to our patients.
Abnormal lab results are called by either the MD or MA with
instructions or you are requested to come in for a follow
up visit. If we are unable to contact you via telephone, we
will send you a letter in the mail.
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6: How long does it take to get the results
from my x-rays?
A: It takes about 10 days for our office to get the x-ray
report. If it is abnormal, the radiologist will call us ahead
of time so that we can contact you immediately.
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